FAQ

Where can I try on Opia?

Opia is now available exclusively through our online store. Our collections are not available in boutiques and can only be purchased through our online store.

 My order hasn’t arrived yet, where is it? 

All orders will receive tracking directly from Australia Post via email. Once your order leaves our warehouse, any delays are out of our control. Please allow extra time for your package to arrive if there are events causing delays (public holidays, natural disasters, etc). Check out our shipping page for more information. If you believe your package has been lost in transit, please email hello@opia.com.au so we can investigate further. 
 
Can I change or cancel my order?

Once an order has been placed we are unable to guarantee any changes, however we will try our best. If you have made a mistake with your order, email hello@opia.com.au as soon as possible.

How long do pre-orders take?

We are unable to provide exact delivery timeframes for pre-orders, as shipping schedules and delays can be unpredictable. Pre-order items typically arrive within 2–6 weeks and will be dispatched as soon as they are received. Please note that orders are shipped only once all items are in stock. If you would like in-stock items to ship sooner, we recommend placing separate orders to avoid delays.

Do you offer local pick up?

At this time, we don’t offer local pickup. If you need your order as soon as possible, Express Post is the quickest option. Feel free to email us and we’ll do our best to prioritise your order.

Can I use more than one discount code at once?

Our checkout only allows one discount code to be used at any time. This includes any promotional codes, store credit, and discount codes.

I received a faulty or incorrect item, what do I do?

We’re very sorry this happened and will work to resolve it as quickly as possible. Please email hello@opia.com.au  with as much detail as you can, including your order number, name, and any relevant photos, so we can investigate further. Possible resolutions may include a return, exchange, or partial refund, assessed on a case-by-case basis.

How should I care for my Opia?

We highly recommend to cold hand wash, or cold machine wash on a delicate cycle all of our pieces. Please be mindful that we use only natural fibres, to ensure their longevity do not use any chemicals, oils, or other harsh cleaning products.